Using Hygglo
Everything you need to know about renting and lending on Hygglo. Learn how the platform works, how to manage your rentals, and how to get the most out of sharing.
Getting Started
Learn the basics of using Hygglo. How to create an account, explore listings, and start renting or lending items near you.
- How to create an account on Hygglo
- Can I create a business account for renting out?
- What should I consider when renting something?
- How Hygglo works when you rentRenting through Hygglo is simple and secure. Follow these steps to get started.
- Public profile for lendersLearn how your public profile helps build trust with borrowers and how to update your personal description.
Manage rentals
Guidance for both borrowers and lenders on how to handle rentals from start to finish.
- Managing rental requests as a lender
- Tracking your rental request as a borrower
- How to add multiple items to a rental request
- How to change the price of a rental requestHow lenders can change the rental price on a booking request
- How to extend or change the rental periodPlans can change, and sometimes the rental period needs to be adjusted. Here is how rental extensions and date changes work.
- Pickup and return guidelines
- What to do if you've accidentally marked a rental as delivered too earlyIf you’re a lender and you’ve mistakenly marked a booked rental as delivered before it actually is, don’t worry — we can help!
- What should I do if my item isn’t returned on time?
- Rental didn’t happen – What to do if you didn’t receive your item
- Cancellations and refundsThis article explains how cancellations and refunds work for both borrowers and lenders.
- How to complete a rental period
- Ratings and reviewsLearn how ratings and reviews work on Hygglo. Find out how to leave feedback, what our review guidelines are, and how reviews help build trust and transparency between users.
- Vehicle hand-out and return – photo requirement
- How to write a good public reply to reviews
- The difference between opinions and incorrect information in reviews
Manage listings
For those renting out their items on Hygglo. Learn how to create listings, set prices, manage your calendar, and make your listings stand out.
- How to create a listing
- Adding or removing pictures from your listing
- Categorise your item
- Why am I not able to publish my listing?
- How to delete a listing permanently
- Set the right price for your itemGetting your pricing right is key to attracting more borrowers. Here’s how to make sure your listing stands out.
- Why you need to estimate the value of your items
- How to block specific days on your calendar
- How to unpublish or republish a listing
- How to temporarily stop renting out your items
- Advanced settings for listings
- Managing pickup locations
- How to handle consumables and wear-out parts in rentalsLearn the best way to handle consumables and wear-out parts like fuel, oil, or saw blades in your rentals. Find out how to include costs, set clear expectations, and create…
Your account
Manage your personal details, settings and preferences. Here you will find guidance on editing your profile, updating contact information, or deleting your account.
Tips and guidance
Practical advice and inspiration to help you succeed on Hygglo. Explore how to build trust, improve your listings, and make sharing even easier.
- Dos and don’ts of being a lender
- Our checklist for hassle-free rentalsGuide for lenders: How to rent out smoothly and hassle-free
- How to get more rentals: Optimise your listings and build trustWant to receive more rental requests? These practical tips will help make your listings more appealing and boost your chances of getting booked.
- How to provide great service and understand security & protectionLearn how Hygglo keeps rentals safe, how protection works, and how to handle cancellations or refunds smoothly.
- How to manage your rentalsThis guide explains how to manage ongoing rentals, handle changes or cancellations.
- How to maximise your rentalsThis guide helps you optimise your listings and provide great service so you can receive more rental requests.