Agree on a pickup time
Coordinate with the other party (lender or borrower) to select a convenient pickup time.
Use the built-in messaging system for easy coordination and to keep all communication in one place.
Default pickup location
Once payment has been made and the rental is confirmed, the borrower will see the lender’s pickup address in the booking.
Unless otherwise agreed, the item should be collected from this location.
Flexible pickup options
If it is hard to find a suitable time, consider flexible arrangements such as:
Leaving the item in a lockbox or secure shed with a code.
Meeting somewhere convenient, for example, on the way to or from work.
Collecting the item the evening before if it works better for both parties.
Early pickups that take place close to the booked start date, for example, the evening before, are covered by the applicable insurance and guarantees. Collecting an item several days in advance may be possible; however, it can affect coverage and is therefore not recommended.
Make sure the pickup method is safe and practical for both parties.
Returning the item
Return the item at the agreed time and location, usually on the evening of the last rental day.
Unless another arrangement has been made, the return location is the same as the pickup spot.
Adhering to agreements
Always stick to the agreed return time to avoid extra charges.
If the borrower returns the item late without agreement, the lender may charge for the additional rental period.
Clear and respectful communication ensures a smooth rental experience for everyone.
Frequently asked questions
How do I arrange pickup and return
Use the messaging system to agree on a pickup time. Collect the item from the address shown in your booking (or another agreed location), and return it to the same place at the scheduled time. Always communicate clearly and return on time to avoid any additional charges.