Use this article if a rental in Hygglo was marked as picked up or returned before it actually happened. It applies to lenders and borrowers in all markets.
Who can mark an item as picked up or returned?
Borrowers can mark an item as picked up or returned, but the lender has to confirm it. The rental status only changes when the lender confirms. The lender can also answer No if it hasn't happened yet. Lenders can also mark an item as picked up or returned directly, without the borrower.
What should I do as a borrower if I marked an item as picked up or returned by mistake?
If you're a borrower and marked an item as picked up or returned by mistake, the rental status hasn't changed, because the lender hasn't confirmed it. You can't withdraw the report yourself. Do this instead:
Tell the lender in the booking chat that you marked it by mistake, and ask them to answer "No" when the app asks them to confirm.
When the item has actually been picked up or returned, the lender marks it in the booking. You can't send a new report after the lender has answered No.
If the lender has already confirmed it, the lender should follow the lender sections in this article.
What should I do as a lender if the borrower marked an item as picked up or returned too early?
If you're a lender and the borrower has reported pickup or return before it happened, don't confirm it. Answer "No, they haven't picked it up" or "No, they haven't returned it". The rental status doesn't change.
When the item has actually been picked up or returned, mark it yourself with "Mark as picked up" or "Mark as returned". The borrower can't send a new report after you've answered No.
Can a lender change the rental status back after confirming it?
You can't change a rental's status back yourself after confirming pickup or return. Hygglo Support can undo a confirmed pickup or a confirmed return for you.
What should I do as a lender if I marked an item as picked up by mistake?
If you're a lender and marked an item as picked up before it was handed out, follow these steps:
Don't mark the item as returned to undo it. Marking an item as returned completes the rental, and that starts the payout described in How and when do lenders get paid.
Contact Hygglo Support and tell us which booking it is and that the item hasn't been handed out yet.
Wait for Support to confirm before you hand out the item.
Support undoes the pickup, so the rental shows the item as not picked up yet. When the item is actually handed out, it can be marked as picked up again.
What should I do as a lender if I marked an item as returned by mistake?
If you're a lender and marked an item as returned while the borrower still has it, the rental shows as completed. Support can usually reopen it:
Don't make any more changes to the booking.
Contact Hygglo Support and tell us which booking it is and that the borrower still has the item.
Support undoes the return, so the rental becomes active again with the pickup still recorded. When the item is actually returned, it can be marked as returned again.
Support can't reopen the rental if your item has been booked by someone else for the same dates since it was completed.
What happens to my payout if a rental was marked as returned by mistake?
If you're a lender and Support undoes a return before your payout has been paid, the scheduled payout is cancelled. A new payout is scheduled when the rental is completed again. If your payout has already been paid, it stays paid. Payout timing is explained in How and when do lenders get paid.