Use this article to change the rental price of a request, for example if you and the borrower have agreed on a special price. Only the lender can change the price, and only before the borrower has paid.
When can a lender change the price of a rental request?
A lender can change the rental price after the borrower has sent a request and before the borrower has paid. The price can't be changed once the borrower has paid, or if the request has been declined or cancelled. To give money back after payment, see How do I cancel a rental or give a refund?.
Make sure the borrower has agreed to the new price before you change it.
How does a lender change the price of a rental request?
To change the price, open the request and enter the new rental price. Enter the rental price only, not the total. Hygglo adds the service fee automatically.
Go to Bookings, then Lending, and open the request under Requests.
Select the Total price box.
In the Change price window, enter the new rental price under New rental price.
Check the Summary. It shows Rental, Service Fee, Total and Your earnings, with the old amounts crossed out.
Select Set new price.
The new price is saved on the request. The borrower gets a message in the booking chat and a notification showing the old and new total price.
The new price can't be lower than Hygglo's minimum rental price. If the request includes more than one item, the new price covers the whole request, not a single item.
What does a price change affect?
A price change only affects that rental request. It doesn't change the price on your listing or on any other requests or bookings.
When you change the rental price, the service fee and your earnings are recalculated automatically. For how the service fee and commission are calculated, see What does it cost to use Hygglo?.
What does the borrower see after the lender changes the price?
The borrower sees the same new total price as the lender, including the service fee. The borrower doesn't see the lender's earnings, which are only shown to the lender.
Can a lender change the price of a rental extension?
A lender can set the price for the extra days when they start or confirm a rental extension. See How to extend or change the rental period.
