Do I have to take pictures when handing out and returning a vehicle?
Yes. Photos are required at both pick-up (hand-out) and return for vehicle rentals on Hygglo.
This applies regardless of whether you are the lender or the borrower.
Taking photos is standard practice in the vehicle rental industry and is required to document the vehicle’s condition before and after the rental.
Who takes the pictures?
Both parties can take pictures, depending on who initiates the process.
Hand-out (pick-up)
If the borrower initiates the hand-out
The borrower uploads photos and reports any existing damage
The lender reviews and approves the photos to start the rental
If the lender initiates the hand-out
The lender uploads photos and reports any existing damage
The borrower does not need to take any action
Return
If the borrower initiates the return
The borrower uploads photos and reports any new damage
The lender reviews and approves the photos to finish the rental
If the lender initiates the return
The lender uploads photos and reports any new damage
The borrower does not need to take any action
What happens if the lender rejects the borrower’s photos?
If the lender rejects the photos uploaded by the borrower, the lender takes over the process and must upload the photos themselves.
Why are photos required?
Photos are required to:
Document the condition of the vehicle before and after the rental
Reduce misunderstandings and disputes
Meet insurance requirements
Protect both lenders and borrowers if damage occurs
Without proper photo documentation, insurance coverage and claims handling may be affected.
What if irrelevant or incorrect photos are uploaded?
Uploading irrelevant or incorrect images just to complete the process can negatively affect the lender’s ability to make an insurance claim.
Why did Hygglo introduce this requirement?
The photo flow was introduced as part of an improvement to vehicle rentals on Hygglo and is required to enable proper vehicle insurance.
It also:
Makes rentals clearer and safer
Reduces disputes
Brings Hygglo’s vehicle rentals more in line with professional car rental standards
Allows borrowers to confirm pick-up and return, a long-requested feature