Security and verification on Hygglo
Hygglo’s security system combines verification, monitoring, and eligibility checks to keep the platform safe for everyone.
Identity verification: Every borrower completes a verification process before renting. Depending on the country, this may include ID or address confirmation (for example, through BankID in the Nordics or document checks in the UK, US and Canada).
Accurate information: Users must provide correct contact details.
Safety monitoring: Platform activity is automatically monitored to detect suspicious or high-risk behaviour.
Age limits:
Vehicles – minimum 23 years old
If you ever feel uncertain about a borrower, you can decline the request. For anything suspicious, contact Hygglo Support on info@hygglo.com.
Hygglo Care - Protection for users
Hygglo Care helps protect your items during verified rentals.
The coverage and limits may differ slightly between countries, but the principle is the same everywhere: verified rentals are protected, and you receive help if something goes wrong.
General items – Covered up to 30 000 SEK / 3 000 GBP / 3 000 USD / 3 000 EUR, with no excess.
Vehicles – Covered up to 300 000 SEK / 30 000 GBP / 30 000 USD / 30 000 EUR with an excess of 1 500 SEK / 150 GBP / 150 USD / 150 EUR.
Boats, jet skis & heavy trucks – Excess compensation up to 10 000 SEK / 1 000 EUR (for these, a separate private insurance is required. Only valid in the Nordics).
For detailed conditions, see the full insurance or guarantee terms for your country on Hygglo’s Help Centre.
Frequently asked questions about protection
How is compensation calculated?
Compensation is based on the current market value considering age and wear. Compensation is based on:
The cost of an equivalent used product.
The new price, if the product is very new.
Market prices for similar used products, an expert appraisal, or the depreciation table in the terms and conditions.
What counts as negligence?
Negligence means the borrower was careless (for example, leaving an item unattended). Intentional damage is always fully liable.
What is the difference between wear & tear and damage?
Normal wear & tear from usage is not covered. Sudden and unforeseen damage is.
Illness and Late Cancellations
If a borrower becomes ill and cannot proceed with their booking, the standard cancellation policy applies. However, lenders are encouraged to be flexible and agree on a rebooking where possible.
Rebooking: If you agree on a new date, contact Support before the original rental ends so the booking can be updated.
Refund: If rebooking is not possible, you can cancel and issue a full refund, including our booking fee.
Cancellations and Refunds
When a borrower cancels: The refund depends on the cancellation policy you’ve chosen.
When you cancel: The borrower is entitled to a 100 % refund. Always cancel through the system to trigger the automatic refund.
If the item doesn’t work: Provide a full refund and arrange the return immediately.
Once a rental is marked as returned, the refund option closes, cancel before marking returned if a refund is needed.
Handling Add-ons and Consumables
Before payment: You can adjust the booking price to include any fixed extras (for example, accessories or unlimited mileage).
After payment: Additional or variable costs (fuel, mileage, consumables) must be settled directly between you and the borrower when the item is returned.
For more detail, see How to handle consumables and wear-out parts in rentals.