You can cancel a booking request at any time before making a payment. Once payment and verification are completed, the request becomes a confirmed booking, and the cancellation policy applies.
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We recommend checking the item’s cancellation policy (flexible, medium, or strict) before booking. You can find this information in the listing.
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Refunds are processed automatically through our payment provider, Stripe. It can take up to 10 days for the money to appear in your account, depending on your bank.
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In some cases, the refund is processed as a reversal. This means the payment was never fully completed, only reserved, and the funds were released rather than withdrawn. If this happens, you won’t see a charge or a refund on your bank statement; the original reservation will simply disappear.
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Refund delays may occur for several reasons, including bank processing times. While Hygglo processes refunds promptly, external factors such as interbank transactions could extend the timeline slightly.

If an issue arises after the rental period has begun and both you and the lender agree that a refund is fair, do not cancel the booking yourself.
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The lender must initiate the cancellation to ensure you receive a refund.

If you need help, contact support for assistance.

If a borrower cancels, the chosen cancellation policy applies. This means they may not receive a full refund depending on how close the cancellation is to the rental start date.
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If the borrower receives a 50% refund, the remaining 50% will be paid out to you as the lender, minus our commission.
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If the borrower is not entitled to any refund under the policy, you will receive your payout in full as if the booking had gone ahead.
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If you need to cancel a booking, the borrower should always receive a full refund, including any booking fees.
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Because of this, you must be the one to initiate the cancellation.
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To cancel and refund a booking:

Once a booking is cancelled and refunded, it cannot be undone, so make sure you are certain before proceeding.
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You cannot refund a completed booking yourself. If the rental has already ended and a refund is needed, contact support as soon as possible, and we will assist you.

If you want to refund only part of the amount before marking the item as returned, open the booking and select the edit icon next to the price.
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You can choose how much to refund, and the commission will be adjusted automatically.
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Refunds are handled by our payment provider, Stripe, and usually take between 5 and 10 days to reach the borrower's bank account, depending on the bank. Delays may result from factors such as bank processing times. For immediate refunds on reserved charges, processing may be faster.

If you are unsure how to proceed or the rental has already ended, contact support, and we will help you.

You can cancel freely before making a payment. No fees or refunds apply until payment has been made.

No, not automatically. The lender must initiate the cancellation for you to receive a refund once the rental has started. We can also assist with this from support if necessary.

Refunds are processed automatically and usually appear in your account within 5 to 10 days.
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If the lender cancels, you will always receive a full refund, including any booking fees.

If you are a lender, you can issue a partial refund before marking the item as returned. The commission will be adjusted automatically.