For renters
Once you return the rented item, you don’t need to take any further action. The rental period will automatically end when:
The rental period expires (if the owner has not marked it as picked-up), or
The owner marks the item as returned (if it was previously marked as picked-up).
If the owner used the function to mark the item as picked-up at the start of the rental period, they must also mark it as returned to complete the rental. If they fail to do so, the rental will remain open.
If the owner has not used the pick-up feature, the system will automatically mark the rental as completed once the booked rental period has ended.
After the rental is complete, you will be prompted to leave a review.
Note: If the owner forgets to mark the item as returned, they will receive reminders. You will not be charged extra, even if the process is delayed.
For owners
To complete a rental and receive payment, you must mark the item as returned once the renter has brought it back. If you forget, you will receive reminders until it is completed.
Important:
If you used the pick-up function when handing out the item, you must mark it as returned to complete the rental.
If you did not use the pick-up function, the system will automatically complete the rental after the booked period has ended.
You will only receive payout of rental earnings once the rental is completed.