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How Hygglo Works (In Short)

Discover how Hygglo works for renting and lending with a clear step by step guide to quickly get you started.

Updated over a week ago

Hygglo is a peer to peer rental platform. We connect people who need things with people who have them. Renting and lending is simple and secure.


Renting on Hygglo (as a borrower)

  1. Find an item

    Browse or search to find what you need. Check the item calendar to see availability.

  2. Send a request and create an account

    Submit a rental request. Creating an account is required if you haven’t got one already. An order request is not binding at this stage.

  3. Request approval

    The lender reviews your request and approves it.

  4. Booking and payment

    Once the lender approves, you will receive a notification. You then pay securely by card through Hygglo. A booking fee applies.

  5. Get verified

    Hygglo verifies your details for security. Once verification is approved, the booking is confirmed, and the cancellation policy applies.

  6. Arrange handover

    Agree on exact pick-up and return times directly with the lender.

  7. Enjoy your rental

    Collect the item at the agreed time and use it during the booked period.

  8. Return the item

    Bring it back on time at the agreed place. You can also leave a review after the rental.

  9. Leave a review
    Leave a review after the rental to share your experience with others.

Lending on Hygglo (as a lender)

  1. Create an account & listings

    Register an account and create one or several listings (ads) for the items you want to rent out.

  2. Receive requests

    When you get a rental request, approve or decline it depending on your availability.

  3. Borrower payment

    After approval, the borrower pays through Hygglo. The booking is not yet confirmed.

  4. Borrower verification
    Hygglo verifies the borrower for security. Once verification is approved, the booking is confirmed, and the cancellation policy applies.

  5. Arrange handover
    Agree on exact times for delivery and return with the borrower.

  6. Hand over the item

    Meet at the agreed time/place. Hand over the item and mark it as “picked up” in Hygglo.

  7. Item returned

    When the borrower returns the item, mark it as “returned” in Hygglo. This ends the rental.

  8. Get paid

    Your payout is sent automatically. Hygglo takes a commission on completed rentals.

  9. Leave a review
    Leave a review after the rental to share your experience with others.


Tip: Always communicate through Hygglo and keep payments on the platform. This keeps you covered by our policies and ensures secure transactions.

Frequently Asked Questions

Q: Is sending a rental request binding?

A: No. A request is only binding once the lender has approved it, you have paid, and your verification has been approved, so the booking is confirmed.

Q: How do I pay for a rental?

A: All payments are made securely by credit or debit card through Hygglo. The payment option will be available on the rental request once the lender has approved the request.

Q: When do lenders get paid?

A: Payouts are made automatically after the rental has been marked as returned in Hygglo.

Q: Can I meet the borrower or lender anywhere?

A: Yes. Borrowers and lenders agree directly on the exact place and time for handover and return.

Q: Do I need verification to rent?

A: Yes. All users need an account, and verification will be required. The type of verification depends on factors such as the item being rented, its value, and the borrower’s rental history.

Q: What happens if I need to cancel?

A: The cancellation policy applies once the booking is confirmed after verification and approval. The terms depend on when the cancellation is made and what cancellation policy is valid for the rented item.

Q: Is communication outside Hygglo allowed?

A: Before a booking is confirmed, it is not allowed to share personal contact details. All communication must go through Hygglo until the booking is confirmed. After a rental is booked, you may communicate outside the platform if needed, for example, to arrange handover. However, charging or accepting payment for rent outside of Hygglo is never allowed and is a clear breach of our terms.

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