Arranging pick-up
Both renters and owners should agree on a pick-up time. The easiest way to do this is through the Hygglo built-in messaging system.
Pick-up location
Once payment is made, renters will find the owner's address in the booking.
Unless otherwise agreed, the item should be collected from this location.
Flexible pick-up arrangements
If a suitable time cannot be found, consider flexible solutions:
Owners may leave the item in a locked shed or secure box with a code lock.
You could arrange to meet on the way to work or collect the item the evening before if more convenient.
Early pick-ups are covered by insurance, so there are no issues with this.
Both parties should ensure the agreed pick-up method is safe and practical.
Returning the rental item
Renters must return the item at the agreed time and place.
Return time and location
Typically, items are returned on the evening of the last rental day.
Unless otherwise agreed, return the item to the same location where it was picked up.
Late returns and additional charges
Renters should adhere to the agreed return time.
If the item is returned late without prior agreement, owners may charge for the additional rental time.
Clear communication between both parties ensures a smooth rental experience.