Here we have gathered useful information to help you understand how the platform works, enabling you to provide even better service to renters. Wondering how to change the price of a rental request or how rental cancellation works? You’ll find the answers below!
Extending a rental period
Currently, there is no function to extend an ongoing rental period. Instead, the renter must send a new rental request for the additional days. However, if you have agreed that the renter can keep the item for an extra day or two at no extra cost, there is no need to extend the rental period. Simply wait until the renter has returned the rental item before marking it as returned.
Note: Ensure that you have marked the item as picked up; otherwise, the system will automatically end the rental when the rental period is over.
Changing the price
You can manually adjust the price of rental requests (for example, if you have agreed on a special price). Simply go into the request and click on the price, where you will have the option to manually adjust it. This change will not affect the price of other requests or the listing itself.
Note: The price cannot be changed after a rental request has been paid, so any adjustments must be made before payment.
Changing the rental date
At present, you cannot change the rental date yourself. To adjust the date, you must either cancel the booking and ask the renter to send a new rental request or contact our support team for manual adjustment.
If you decide to postpone a paid rental without updating it in our system, the system will automatically end the rental once the original period has passed. To avoid this, ensure the correct date is registered in the system. Date changes can only be made before the rental is completed.
Pick-up & return – days vs. 24 hours
Rentals are based on days, not 24-hour periods. If a renter books for one day, they should pick up and return the item on the same day.
If you wish to be flexible and allow an earlier pick-up or a later return by a day or so, you are free to do so—the insurance remains valid. In such cases, use the function to mark an item as picked up and returned to properly track the rental period. Note: This does not affect the rental price.
If you do not use the function to mark the item as picked up, the system will automatically end the rental when the booked period is over, regardless of whether the renter has returned the item. To avoid issues, it is good practice to always mark rentals as picked up and returned.
Cancellation & refunds
Once a renter has paid, the cancellation policy applies. If the renter cancels before the rental starts, the refund amount depends on the cancellation terms you have set. The remaining amount is paid to you (minus our commission). If the renter cancels on the rental start date or after the rental has begun, no refund is issued, and you will receive full payment.
If you need to cancel a rental, the renter is always entitled to a full refund. Therefore, it is essential that you, as the owner, cancel the booking to ensure the renter is fully refunded.
To cancel a booking and issue a refund, go to the booking in question. Press the "Refund the rental" button followed by the "Cancel the rental" button on the confirmation pop-up.
Blocking days & holiday mode
In your profile, you will find the options “Block days” and “Turn on vacation mode.”
Blocking days
If you are unavailable for a period, remember to block those days so that no one can book during that time. Your listings will still be visible, and you will still receive requests for available dates.
Vacation mode
If you will be away and unable to respond to messages, enabling holiday mode ensures that you will not receive notifications, and renters will be informed that you may not reply promptly.
Note: Slow or no responses will not affect your response time statistics when holiday mode is activated.
Locations & multiple listings
When creating a listing, you can add up to 5 locations for pick-up. Each location generates a separate listing. When a renter searches for an item, they will only see the listing for the location closest to them.
When you receive a rental request, you will see which address the request was sent from. If you cannot accommodate the pick-up at that location, inform the renter and suggest an alternative address before accepting the request to avoid payment issues.
Additional locations should not be used for marketing purposes but should reflect actual locations where you can hand over the item. For example, if you can bring the item to work for pick-up, you may list that address as well.
How discount codes work
On your profile you will find the page "Vouchers". From there you will find your unique discount code, which you can share with others. This code is valid for a renter's first rental. Once someone uses your code for their first booking, you will receive a credit bonus to your account.
When sharing your discount code or if a renter mentions having a code, make sure they understand how to register it. The code must be entered on the "Vouchers" page. The renter enters the code in the designated field and clicks “Use voucher” to update their account balance. The rental fee will be automatically deducted from their balance, with any remaining amount paid by card.
Note: The discount code must be applied before payment—it cannot be added afterward.