Being a service-minded, friendly, and accommodating owner increases the chances of receiving positive reviews from renters. Good reviews build trust and enhance the likelihood of repeat customers.
The Security System – How It Works
To create a secure platform, we have implemented a security system with several protective measures:
Registration via BankID/MitID – Confirms the user's identity.
Correct contact information – Users must provide accurate contact information.
Credit check – All renters undergo an automated credit check. If blocked, a manual review may be conducted.
Manual monitoring – We oversee platform activity to identify risks.
Age restrictions – To rent:
Drones: Minimum 25 years old.
Vehicles: Minimum 23 years old.
If you feel uncertain about a renter, you always have the right to decline a request. If you receive any suspicious inquiries, please contact our customer support.
Insurance
We recommend familiarising yourself with the insurance terms. Below is a brief summary of the available coverages:
All-risk insurance – Covers up to SEK 30,000 with no deductible. For higher values, private insurance is required, but we compensate for the deductible up to SEK 10,000.
Vehicles – Covered up to SEK 300,000, with a SEK 5,000 deductible (roadside assistance excluded).
Boats, jet skis & heavy trucks – Covers the deductible up to SEK 10,000 (private insurance required).
Drones – Separate insurance with up to SEK 5,000 deductible for the renter.
Frequently Asked Questions About Insurance
How is a damaged product valued?
The product is valued at market price, meaning the current market value considering age and wear. Compensation is based on:
The cost of an equivalent used product.
The new price, if the product is very new.
Market prices for similar used products, an expert appraisal, or the depreciation table in the terms and conditions.
What does negligence mean?
Negligence occurs if the renter has been careless or inattentive, for example:
Forgetting a rented camera on the underground.
For intentional damage, the renter is fully liable for compensation.
What is the difference between wear & tear and damage?
Wear & tear occurs naturally with use and is not covered by insurance.
Damage is a sudden and unforeseen event and is covered.
Illness
If a renter becomes ill and cannot proceed with their booking, the standard cancellation policy applies. However, we encourage owners to be flexible and try to find a mutually beneficial solution.
Options for late cancellations due to illness:
Offer a rebooking
A good alternative is allowing the renter to reschedule their rental period. If you agree on a new date, contact our support before the original rental period ends so we can update the booking.
Refund under special circumstances
If a new date cannot be arranged or if the situation is uncertain, you may choose to cancel and refund the rental fee. In such cases, a full refund, including our booking fee, will be issued.
Cancellations
The cancellation policy determines how much of the rental fee is refunded to the renter and how much is paid to you as the owner.
When the owner cancels
If you, as the owner, need to cancel a booking, the renter is entitled to a full refund (100%). The owner must process the cancellation in the system, which will automatically refund the full rental amount to the renter.
If the product does not work
If the rented product does not function as promised and cannot be used, you should arrange a return as soon as possible. As the owner, you are responsible for offering a full refund since the renter did not receive what they booked. It is your duty to ensure that the product is in working order and that the description is accurate.
Refunds after the rental has started
If the rental has already begun and you need to refund the renter, you must cancel the rental in the system. If you instead mark the product as returned, the rental is concluded, and a refund can no longer be processed.
Handling Add-ons and Consumables
Adjust the price before payment
As an owner, you can adjust the booking price before the renter makes the payment. If you offer fixed add-ons, such as extra accessories at a set cost or unlimited mileage for a fee, we recommend including these in the rental price from the start.
Benefits of including fixed add-ons in the rental price:
Easier for the renter – All payments are made in advance, avoiding multiple transactions.
Smoother for the owner – No need to manage additional payments afterward.
Clearer receipt – The renter receives a single invoice covering the entire amount, which is especially beneficial for business rentals.
Managing variable costs
Costs that vary based on usage, such as extra mileage, fuel, or other consumables, should be settled directly between the parties at the time of return. Currently, there is no feature for additional payments within the system.
Consumables
Would you like more information on handling consumables? Read our guide here: Managing wear-out parts and consumables in rentals.