If you rent out equipment that requires consumables, such as fuel, oil, photo paper, saw blades, or drills, this guide will help you handle them efficiently. Based on insights from experienced users, we outline the simplest and most effective way to manage consumables, ensuring hassle-free rentals for both you and your customers.
Include consumables with your rental
Providing consumables with your rental offers several key benefits:
Quality assurance: You control the materials used, ensuring they are compatible and safe for your equipment.
Less support effort: You avoid customer confusion and reduce time spent explaining which consumables to buy.
Improved customer experience: Convenience increases customer satisfaction and can lead to higher ratings.
However, different types of consumables require different handling approaches.
Handling wear-out parts
Wear-out parts are consumables that degrade with use, such as drills, saw chains, and saw blades. The best practice is to include the cost of these parts in your rental price. Here’s how to manage them:
Factor the cost of items like saw blades or chains into your rental fee.
For items like angle grinder blades, specify in your listing how much wear (e.g., millimeters of use) is included in the price.
Handling consumables
Consumables include items like fuel, oil, or photo paper that get used up during operation. The best approach is to provide these with the rental and charge based on usage. Here’s how:
Supply an extra can of petrol, bottle of oil, or box of photo paper.
Upon return, charge the customer for the amount used. Payment can be made via Swish, cash, or other agreed methods.
Clear communication in your rental listing
To avoid misunderstandings, clearly outline:
What consumables are included in the rental.
How wear-out parts are accounted for in the price.
The cost and process for paying for additional consumables used.
By implementing these best practices, you ensure a smooth rental process with minimal hassle and maximum customer satisfaction.
Good luck with your rentals!