Renting out your items is usually simple, but following these steps can help ensure a smooth and trouble-free experience.
Before a rental is booked
Understand the borrower’s needs
Ask what the item will be used for.
Provide relevant tips and best practices for their specific use.
If necessary, prevent misuse by clarifying any restrictions.
Clarify consumables
If your item requires consumables (e.g., fuel, saw blades, photo paper), explain how they are handled.
Read our guide to consumables for best practices.
Many experienced borrowers find it helpful to include certain consumables (e.g., chains for chainsaws) in the rental price, while others (e.g., fuel or engine oil) can be provided separately and paid for based on usage.
Supplying the correct consumables can help prevent damage or misunderstandings.
After the rental is booked
Provide a simple usage checklist
Share a short checklist with key tips to prevent damage or misuse.
Keep it simple—many borrowers may be using the item for the first time.
Example: "Remember to pull up the trailer’s support wheel before driving."
Agree on return details in advance
Set a clear return time and location before pickup.
Specify how the item should be returned (e.g., cleaned, packaged in a certain way). It is important that all requirements are clearly communicated from the start!
Agree on any applicable cleaning fees beforehand and document these terms in writing. Clear communication on consequences for unclean returns (such as additional cleaning fees) can help avoid disputes.
When the item is returned
Inspect the item thoroughly
Check for any damage or missing parts.
Ensure it's ready for the next rental.
Take photographs to document the item's condition as returned. Use this documentation as a reference if cleanliness, damage, or other disputes arise.
Following these steps will help you avoid common rental issues and provide a great experience for both you and your borrowers!
Handling reimbursement and preventative measures for dirty or wet rentals
To address post-return issues effectively, consider the following steps:
Assess and communicate cleaning needs immediately
If an item is returned dirty, notify the borrower promptly about the condition and any reimbursement costs.
Arrange payment for cleaning fees or damages through agreed payment channels.
Provide alternatives for immediate use or cancel bookings
If unable to clean before the next booking, inform the incoming borrower or consider cancellation to maintain service quality. By proactively handling reimbursement situations and using clear documentation, both parties can ensure fairness and mutual respect.