Important: Don’t Mark It as Returned
Please do not mark the rental as returned after this mistake. Doing so will:
Mark the rental as completed in the system.
Trigger an automatic payout to you for the rental.
Prevent us from being able to revert it back to an active state.
Once a rental is marked as returned and completed, we can’t undo it.
What To Do Instead
Contact our customer support team right away. We can help you:
Reset the rental status so it returns to the correct state.
Ensure the booking continues smoothly without needing to create a new one.
If the Rental Has Already Been Marked as Returned
If the rental has been completed and the payout hasn't yet reached your account:
Reach out to our support team immediately.
We’ll help you refund the rental and advise the borrower to create a new booking.
Why This Matters
Completing a rental too early can lead to complications, especially if the item hasn’t been delivered or used yet. That’s why it’s best to contact us before taking any further steps in the system.