Maximise your rentals
Want to receive more rental requests? In this part of the rental guide, we go through how you can optimise your listing with images, descriptions, and customer service to attract more renters.
Images in your listing
Listings with four or more images receive more rental enquiries than those with fewer images. By using multiple images, you help potential renters get a clear and trustworthy view of your rental item.
Tips for great photos:
First image: Should clearly show the item without a distracting background.
Personal photos: Use your own images instead of manufacturer photos – renters want to see the exact item they will be renting.
Format: Upload images in landscape format for the best display. Portrait images may be cropped.
Accessories: If extra accessories are included, make sure to photograph them.
Usage: If possible, include an image of the item in use.
Listing description
A detailed and informative listing description leads to more rental requests. A well-written description helps renters quickly determine if the item meets their needs and can also improve your listing’s visibility on Google.
Include the following information:
Product details: Model, brand, year, and specific features.
Performance: Specifications like RPM, horsepower, capacity, dimensions.
Usage recommendations: What can it be used for? How do you typically use it?
Special instructions: Any specific considerations when using the item.
Accessories: What is included in the rental?
Damages or defects: Be honest about any flaws to avoid misunderstandings.
Response time & response rate
Your listings display response time and response rate, which help potential renters choose the right owner. The better your stats, the higher your chances of being selected.
What do these mean?
Response time: How quickly you respond to rental requests, based on your most recent interactions.
Response rate: The percentage of requests you reply to. Always respond, even if you can’t rent out the item – this improves user experience and quickly boosts your stats.
Customer service – The key to more rentals
Great service leads to satisfied renters, repeat customers, and positive reviews.
What defines good customer service?
Fast and friendly responses to all enquiries, even if you cannot rent out the item.
Helpful communication: Answer questions and find flexible solutions.
Clear expectations: Explain what is included in the rental and what the renter should expect.
Support during the rental period: If issues arise, handle them with understanding and resolve them quickly.
Download the app
The app makes your rental experience even smoother. It’s designed to help you respond faster, improve your response rate, and ultimately get more rentals. Here’s how it works:
Benefits of the app:
Easier listing management – Posting and updating ads is faster and more convenient through the app. Take pictures of your items directly and upload them instantly.
Instant notifications – The app lets you stay responsive by notifying you as soon as you receive an inquiry or message.
Seamless communication – With the app, you can easily chat with renters and answer their questions anytime, anywhere. Staying on top of communication is key to providing excellent service and creating satisfied renters.
Don’t have the app yet? Download it now!