After each completed or cancelled rental, both the lender and the borrower have the opportunity to leave a rating and a written review. This is an important part of the rental process, as it helps build trust, encourages responsible behaviour, and allows future users to make well-informed decisions.
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Ratings are given on a scale from 1 to 5 and are illustrated with emojis:

The vast majority of users leave high ratings, reflecting positive and smooth The vast majority of users leave high ratings, reflecting positive and smooth experiences. The rating system is designed to encourage good communication, reliability, and accountability from both parties in a rental.
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It is possible to leave ratings and reviews on cancelled rentals. This is because an agreement is formed once a booking is paid for, which means both parties are entitled to leave feedback based on their experience, even if the rental did not ultimately take place.
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The confirmation of a booking is treated as a completed transaction milestone and therefore qualifies for feedback, regardless of whether the rental was later cancelled.
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Allowing reviews on cancellations helps create a more balanced and transparent marketplace. It also discourages last-minute cancellations without valid reasons and supports fairness between lenders and borrowers, as cancellation policies already protect lenders if a borrower cancels.
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To maintain a respectful and trustworthy environment on Hygglo, the following guidelines apply to all reviews.

We only assess factual claims that can be objectively verified.
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Reviews may include personal opinions and experiences. Different people can experience the same rental in different ways, and disagreement alone does not mean that a review breaks our rules.
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If you disagree with a review you have received, this does not necessarily mean that it breaks our rules. Reviews may reflect the other party’s personal experience or opinion, even if you experienced the situation differently.
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If you would like to share your perspective or provide additional context, we recommend using the public reply function. Public replies are visible to anyone viewing your listing and help future users see both sides of the experience.
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If you want to edit or remove a review you have written yourself, please contact our support team and we will help you further.
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If you believe a review breaches our guidelines, you are welcome to contact our support team for an assessment.
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We only moderate reviews when there is a clear and verifiable breach of our rules, such as:

Disagreement with a review or a different interpretation of events is not sufficient grounds for removal.
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When contacting support, please provide clear documentation, such as screenshots or message references, to support your claim. This helps us assess the case consistently and fairly.
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To better understand how reviews are assessed and how to respond to them, you can read more here: