Platform Security, Protection & Responsibilities
Learn about the measures we take to ensure a safe and trustworthy platform for all users, along with the insurances we have in place to secure a reliable rental experience.
19 articles
How disputes, damage and claims are handled
How am I protected when I rent through Hygglo?
General protection for your itemsHow your items are protected through insurance or guarantee when rented out on Hygglo
Film & photo equipment – How your gear is protectedProtection terms for cameras, lenses, drones and other film & photo equipment rented out on Hygglo.
Hygglo’s guarantee for vehicles
Insurance terms for boats, jet skis, and heavy trucks
What to do if a rented item is damaged
How to submit a claim on the insurance or guaranteeReport damage, loss or disputes
Borrower responsibilities and liability
Lender responsibilities and liability
If the lender does not fulfill their commitment
Temporary pause on car and motorcycle rentals
Important information for renting out a bouncy castle
Electric scooter rules and coverage in the UKThis article explains where electric scooters can legally be used in the UK, what our Lender Guarantee covers, and how tyre maintenance affects eligibility.