If something gets damaged during your rental, don’t worry, we’re here to help. Just follow these steps:

Let the lender know as soon as possible. Clearly explain what happened and describe the damage in detail. The more information you provide, the smoother the process will be for everyone. Ensure all damage is documented thoroughly by taking clear, detailed photos and noting down a description of the incident, including how the damage occurred.

The lender will reach out to Hygglo Support to start a claim with the appropriate claims handler. We’ll guide them through the process and keep you in the loop if we need anything from you.

If the damage involves a vehicle, you will be contacted regarding payment of the applicable excess fee.
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For more details, see How to submit a claim on the insurance or guarantee

Contact support: info@hygglo.com