Hygglo Care is our way of making sharing safe, simple, and sustainable.
It is the protection and support that comes with every rental on Hygglo and represents how we care about our lenders, borrowers, and the environment.
Hygglo Care brings together verification, insurance & guarantees, secure payments, and customer support into one simple concept. It ensures that every rental on Hygglo is handled with safety, fairness, and responsibility in mind.
What Hygglo Care is
Hygglo Care is not a separate product or policy. It is the name we use for the full protection and safety experience included in every rental on the platform.
It covers the key parts that make renting and lending safe and worry-free:
Verification – all borrowers are verified before they can rent an item
Protection – every rental includes insurance or guarantee coverage against damage, theft or loss, terms depending on the market and category
Secure payments – all payments go through Hygglo’s protected payment system
Support – our team is here to help if something goes wrong
Sustainability – every rental helps reduce waste and promote reuse
There is nothing you need to activate or pay extra for. Hygglo Care is automatically a part of the Hygglo experience.
How Hygglo Care helps
At Hygglo, we believe sharing should feel just as safe as owning.
That is why Hygglo Care exists, to give peace of mind to everyone who rents or lends through the platform.
Hygglo Care helps by:
Protecting lenders and their items during verified rentals
Supporting borrowers if accidental damage occurs
Ensuring all borrowers are verified and payments are secure
Offering guidance and assistance if something goes wrong
For more details about what is covered and the terms that apply in your country, and for the item, please see:
Transparency and trust
Hygglo Care is built on fairness and accountability.
To support this, Hygglo includes clear cancellation policies and a transparent rating and review system for both lenders and borrowers.
For each agreement made, both parties can leave feedback about their experience. This helps build trust, encourages responsible behaviour, and helps others make informed decisions.
These systems protect both sides by promoting reliability and discouraging last-minute cancellations or misuse. Together with verified users, secure payments, and included protection, they form the foundation of a safe and reliable sharing community.
Read more about ratings and reviews and our cancellation policies.
Sustainability and responsibility
Every rental on Hygglo helps reduce waste and overproduction.
By sharing what already exists, we extend the life of products and make it easier to live more sustainably.
Through Hygglo Care, we aim to:
Encourage responsible sharing and reuse
Support conscious consumption
Make sustainability simple and accessible
Good for you, good for others, good for the planet.
Read more about How Hygglo helps the environment.
Learn more about Hygglo Care
The scope and limits of protection may differ between countries and item types.
To find out how Hygglo Care applies to you, see:
Why we call it Hygglo Care
Hygglo Care reflects what Hygglo stands for: safety, trust, and sustainability.
It brings together protection, support, and responsibility so that everyone can share with confidence.