What documents might be requested during verification?

If more information is needed to complete verification, you may be asked to upload documentation.

The documents requested can vary depending on your market, booking, and the verification route available. The booking will show what you need to upload.

You may be asked to upload a valid identity document.

This may include documents such as:

The document must be valid, unexpired, and match the details on your Hygglo account.

You may also be asked to provide proof of address.

This include a document that shows your full name and current address, such as a utility bill, bank statement, or other accepted document shown in the booking.

The document must match the requested type and the details on your account.

The upload flow will show which document types are accepted for your case.

Please only upload documents that match the request shown in the booking. If the wrong document type is uploaded, or if the document is unclear, expired, incomplete, or does not match your account details, it may not be approved.

If a document is not approved, the booking will show what needs to be corrected before you submit again.

Common reasons a document may not be approved include:

Please check the instructions in the booking before uploading a new document.