If you've accidentally marked a rental as delivered before handing over the item, or as returned before receiving it back, we can help you check and correct the booking.
What should you do?
Avoid making any further changes to the rental status. In particular, don't mark the item as returned to undo an incorrect delivery confirmation. This could complete the rental and trigger a payout.
Contact Hygglo Support as soon as possible. Let us know which booking is affected and whether the item has actually been handed over or returned.
Wait for our confirmation before making further changes or handing over the item. We'll review the booking and help correct the status where possible.
What if the rental is already marked as completed?
Even if you've accidentally marked the item as returned and the rental shows as completed, please get in touch.
We may still be able to correct the rental status. We'll also check whether anything else needs attention, such as the payout or insurance, and guide you through the next steps.