The rule of thumb: build the cost into the rental price and keep the whole agreement and payment together on Hygglo. That keeps it clear for both sides what's included, makes it easier for us to help if a question comes up later, and reduces the risk of misunderstandings about who pays for what. Only genuinely variable costs you can't know until the rental is over may be settled separately — for now.
Wear-out parts (saw blades, chains, discs, drill bits)
Build the cost into your rental price. Factor in expected wear, and for partial-wear items state how much use is included in your listing (for example, "X mm of disc wear included").
Consumables you can estimate (fuel provided, oil, gas, photo paper)
Provide them with the item and include a reasonable amount in the price. Supply a full tank, bottle or box, price it in, and state the expected return condition (for example, "returned with a full tank").
Genuinely variable costs you can't know in advance (fuel actually burned, car mileage, road tolls)
We don't yet have a way to charge these on Hygglo, so for now you may agree them with the borrower up front and settle the difference directly (for example, via Swish) after the rental. Keep them proportionate to actual usage — this is only for real variable costs, not a way to move the rental price off-platform. We're building support to bring these onto Hygglo too.
Keep the rest on Hygglo
Don't move the main rental payment off-platform. When the full agreement and payment stay in one place, it's clear what was agreed, it's easier for support to step in if something comes up, and there's less room for misunderstandings.
Be clear up front
In your listing, spell out what's included, how wear is accounted for, the expected return condition, and any variable cost (with a rough rate) before the booking is confirmed.