If a borrower informs you of damage to a rented item, follow these steps:
1. Arrange the Return and Inspect the Item
Coordinate with the borrower to return the item.
Upon return, inspect the item together with the borrower.
Gather as much information as possible about how the damage occurred.
2. Review the Terms
Before proceeding, ensure you understand the applicable insurance terms for your item:
3. Report the damage
Damage that occurs during the rental period must be reported as soon as you are informed.
You need a link to the insurance claim form, which you can request from Hygglo customer service.
How to get your claim form link
Contact our support on email hej@hygglo.se or via our messenger.
Include the booking number related to the damage.
Hygglo will provide you with the correct link to submit your claim.