To receive payouts for your rentals, make sure your bank details are entered correctly in your account. All payouts are handled securely through Stripe, our payment provider.
Adding your bank details
Follow the steps below based on the platform you’re using:
On desktop
Log in to your account.
Click your profile picture and select My profile from the dropdown menu.
Go to Edit profile.
Scroll to the Payout details section.
Enter your requested bank information.
Click Save at the bottom to confirm your changes.
In the app or mobile web
Log in and go to My profile (the icon is on the far right of the bottom menu).
Tap Edit profile.
Scroll down to the Payout details section.
Enter your requested bank information.
Click Save at the bottom to confirm your changes.
Stripe verification
In your profile’s Payout details section, you’ll see a box labelled Status of your Stripe account.
If Stripe needs additional information, click the link and upload the requested details.
If both Receive bookings and Payouts are marked as Active, no further action is needed.
Updating or changing your payout account
To update your payout account:
Follow the same steps above for your device.
Enter your new bank information.
Save your changes.
Troubleshooting
If you’re having trouble entering or updating your bank details, try the following:
Double-check your information for typos or extra spaces. In markets where an IBAN is required, make sure it’s entered without any spaces, and check that no hidden space follows the last digit.
Make sure all required profile fields are completed before saving.
Confirm that you clicked Save after entering your details.
Try another platform (for example, switch from the app to the website).
Need help?
If you still experience issues, contact our support team at info@hygglo.com, and we’ll be happy to assist.